The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

After passing the ITIL® Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL®.

This qualification is primarily aimed at:

  • those who require a basic understanding of the ITIL framework
  • those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement

Doelstellingen

The ITIL® foundation course prepares participants for the ITIL® Foundation Exam. Taking the exam is optional and leads to the ITIL® Foundation Certificate, which is recognised internationally and rated as the benchmark in terms of IT Service Management.

Bestemd voor

Participants of the ITIL® Foundation Training

Programma

  • Multiple choice examination questions
  • 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank from Axelos.
  • 26 marks required to pass (out of 40 available) - 65%
  • Duration: 60 minutes. Candidates completing an exam in a language that is not their mother tongue have a maximum of 75 minutes to complete the exam and are allowed the use of a (paper) dictionary.
  • Closed book exam
  • Paperbased
  • Tentative exam result known immediately through Marking On The Spot

Docent(en)

Maurits Baeyens

Maurits Baeyens is an IT Service Management trainer and practitioner with broad international and practical experience. He combines trainings with consultancy and coachings, offering a full recipe for successful ITSM practices. Maurits delivers all trainings that are part of the official ITIL® qualification scheme in Belgium, the Netherlands, France, Great-Britain, Sweden, the USA and Canada. He combines the use of other best practices like Kepner-Tregoe and COBIT in his consultancy work. He also is a qualified Apollo ITIL trainer.

Praktische informatie

Prijs: 250 EUR (excl btw)

De opleidingen van Kluwer Opleidingen komen in aanmerking voor verschillende subsidies. Handig: zo betaalt u zelf maar een deel van het inschrijvingsgeld.

  • Tot 40% subsidie met KMO portefeuille. Meer info vindt u hier.

Extra:

ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited. The ITIL® Licenced Affiliate logo is a trade mark of AXELOS Limited. Kluwer Training is affiliate of DPM, an Accredited Training Organization by EXIN.

Incompany: Hebben meerdere collega’s behoefte aan deze opleiding? En trekt u liever niet naar een andere plaats? Breng de opleiding naar uw afdeling of onderneming: handig! Bovendien spitst de trainer zich dan toe op uw situatie, op uw sector en op de vragen van uw medewerker. Vraag uw incompany opleiding aan.

Partner(s)

Inschrijven